Shipping & Returns
If you’re not satisfied with your purchase, you may return the merchandise for an exchange or store credit only; we don’t offer refunds. Please direct all return inquiries to firstname.lastname@example.org within TEN (10) days of the date of receipt. Returns made without contacting us first via email will not be honored. Merchandise must be returned in brand new and unused condition, in its original packaging. Sealed packaging can be returned only if unopened. Blind box items can be returned only if unopened. Shipping costs are non-refundable. For items that are shipped flat rate or free, our actual shipping and handling costs each way are deducted from your store credit.
FOR GALLERY AND EXHIBIT ITEMS, ORIGINAL ART (including customized toys), AND PRE-ORDER ITEMS, ALL SALES ARE FINAL. Once payment is received for these items, your order cannot be cancelled or returned.
All DOMESTIC ORDERS (within the United States) ship either UPS Ground, USPS First Class, USPS Priority Mail or USPS Express Mail.
All INTERNATIONAL ORDERS (outside the United States) ship either USPS Express Mail International, USPS Priority Mail International or USPS First Class Mail International.
Confirmed orders usually ship within 24 hours, or the next business day. Once your order is ready to ship, you’ll receive a shipping confirmation email with tracking information.
If you order a Pre-order item (as noted in the product description), it will ship once the product arrives from the manufacturer. The estimated ship date is typically stated in the product description.
Flat Rate and Free Shipping are available for domestic orders only and we will ship your order via UPS Ground, USPS Priority, or USPS First Class, depending on the most economical method for the order size and shipping location. If you require a specific shipping method, please choose the corresponding option instead of using Flat Rate or Free Shipping.
Please note: Some items may not be eligible for Flat Rate or Free Shipping due to extreme size/weight. Exhibition pieces from our gallery are excluded as well. If an item does not qualify this will be noted in the item description.
The following estimates explain the approximate days in transit once it ships from our location:
USPS First-Class Mail Service
Approximately 5-7 business days
USPS Priority Mail Service
Approximately 2-3 business days
USPS Express Mail Service
Approximately 1-2 business days
(Please note: Timeframes are not guaranteed and don’t include time required by Customs in your country to clear the package.)
USPS Express Mail International
Approximately 3- 5 business days.
USPS Priority Mail International
Approximately 6-10 business days.
USPS First Class Mail International
Delivery time varies by country; this shipping method is typically slower and can take up to 60 days.